Digital Transformation

Digital Transformation by Definition

Because digital transformation has many definitions, domains, and application areas, it can confuse anyone in addition to information technology experts. To eliminate any confusion, the best way to define it is to know what is not digital transformation:

• Digital transformation is NOT about new tech.
• Digital transformation is NOT a top-down decision.
• Digital transformation is NOT about growth alone.
• Digital transformation is NOT about people.
• Digital transformation is NOT limited to the customer experience.
• Digital transformation is NOT any single thing, it is everything. 

So, digital transformation is:

• A shift in mindset that encourages everyone to embrace change and break habits.
• Establishing strong cultures that are adopted by employees and leadership alike.
• The capability to think deeply, ask pertinent questions, and find solutions.
• Allowing technology to highlight employee expertise and drive constant innovation.
• An approach that helps continually improve processes and maximize productivity.
• Being able to evolve with the landscape, understand customers, and drive value.